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DONALD
J. DUTKO
3776 Old Philadelphia Pike
Bethlehem, Pennsylvania 18015
(610) 954 -7802
dondutko@aol.com
PROFESSIONAL SUMMARY:
Experienced Training Manager with an extensive background in the training
and
development profession. Particular expertise in design, development and
implementation of training programs, end-user documentation, video
programs,
policies and procedures, and performance improvement interventions.
Superior
project management needs analysis, problem solving, communication, and organizational skills.
PROFESSIONAL SKILLS:
· Management Skills
· Project Management · Instructional Systems Design
· Competency Modeling · Microsoft Windows NT
· Microsoft Word
· CBT Program Development
· Vendor Management · Needs Analysis
· Evaluation Techniques · Microsoft Excel
· Microsoft PowerPoint
· Video Production/Direction · Facilitation Skills · Lotus Notes
EXPERIENCE:
WACHOVIA OPERATIONAL SERVICES CORP 12/97 - 11/99
(Wachovia Bank, Winston- Salem, NC)
AVP, Manager, Credit Operations Training & Development
· Managed a staff of fifteen trainers that supported the training and
development needs of 700 employees.
· Managed the development and publication of work process procedures into
an
on-line (Folio) system.
· Managed Management Training and Intern programs to include college
recruiting, and placement.
· Managed the design, development and implementation of loan processing
system conversion training.
· Consulted with executive and senior management on training issues and
developed strategic training plans to accomplish training objectives.
· Managed training and development events that supported the core
business
lines of Commercial, Consumer, Real Estate, and Lines of Credit loans in a
highly technology environment using Imaging technology.
· Performed performance consulting for Division management team.
· Participated in Bank wide planning committees that determine best
practices
and employment of new technologies.
· Managed the development and implementation of CBT for major loan
booking
system conversion project.
· Participated in Bank-wide planning team for web-based training
initiatives.
· Managed vendor for CBT conversion project.
LAFAYETTE BANK, Easton, PA 6/96 -12/97
(A subsidiary of Fulton Financial Corporation)
Training Officer
· Managed Mystery Shopper Program.
· Supervised training assistant.
· Developed and delivered Teller training program.
· Monitored and analyzed Internal Sales and Customer Referral Programs.
· Conducted product and sales training required to improve Product to
Customer ratios.
· Developed and conducted Compliance training programs.
Independent Training Consultant 1996
· Analyzed and proposed training solutions to Financial Services client's
performance issues.
· Coordinated program content with Subject Matter Experts and client
representatives.
· Developed and provided deliverables based on client's needs.
NATIONSCREDIT CORPORATION, Allentown, PA 2/87 - 10/95
(A subsidiary of NationsBank)
AVP, Director of Training
· Managed and evaluated company training activities for over 3,000
employees
to ensure quality content and cost effectiveness.
· Managed a staff of twelve trainers and support employees.
· Managed the designed and development of a Job Certification Program to
train and certify new and existing employees in the branches, and train
new
employees on company policy and procedures.
· Managed the conversion of over 20 printed company policy and procedure
manuals to an online environment.
· Managed the development and implementation of a credit insurance sales
training program that increased insurance penetration from 8 - 10% to 40 -
55%. Sales dollars increased by a net 42 million dollars.
· Managed the design and development of CBT for loan processing system
enhancement.
· Managed several vendors for sales, collection and online documentation
projects.
· Developed and presented workshops/seminars on management and leadership
skills, communications, team development, sales, collections, credit
analysis, quality improvement and project management
· Developed and implemented a program to train all new employees on
customer
service philosophy and orient them to the company in minimum time.
· Developed and implemented a program to train employees of acquired
company
in branch operations and systems in six weeks.
UNITED STATES AIR FORCE 1964 - 1987
Commandant, Director of Operations, Training & Education Specialist,
Technical Trainer
· Managed assigned faculty and students.
· Ensured school operations were conducted in accordance with established
USAF policies and accreditation requirements.
· Managed graduation and awards banquets.
· Reviewed, evaluated, developed and instructed course curriculum in
technical, management and leadership subject areas.
· Established, administered, and evaluated tests and evaluation
instruments.
· Supervised, coordinated and provided all the on-the-job training and
education requirements for a 450 personnel Tactical Aircraft Squadron
EDUCATION, TRAINING AND CERTIFICATIONS:
MA in Personnel Management - Central Michigan University 1985
BS in Management/Business Administration - University of Maryland 1983
Leadership Development Program Facilitator - Forum Corporation
Customer Service Facilitator - Kaset International
Measuring Training and Performance - Muhlenberg College/ASTD
Instructional System Development - Penn State University
Collection Excellence Trainer - Universal Training
Executive Development Program - NationsCredit Corporation
Project Management - Kepner-Tregoe
Sales Coaching Trainer - Porter Henry
Instructional Development - University of Michigan
Quality Education System Trainer - Chrysler Corp/Philip Crosby Assoc.
Leadership and Management Trainer - US Air Force
Academic Instructor School - US Air Force
Master Instructor - US Air Force
PROFESSIONAL MEMBERSHIPS:
American Society for Training and Development
International Society for Performance and Instruction
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