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D. E. WANGENHEIM 20159 Lassen St.
Chatsworth, Ca 91311
818.886.3394 cell 818.687.3781 email
dewit2@socal.rr.com
OBJECTIVE
Obtain a position as an Operations Manager or E-commerce Manager for an
innovative company.
SUMMARY
Developed and administered business solutions while training, and
motivating employees in sales, marketing, collections and customer
service. As a former baseball relief pitcher I thrive on pressure
situations. My job was to close and today I use that experience in the
business arena. As a manager I am an exceptional motivator. I study what
the competition offers, then expand on our superior product benefits and
major selling points. I use this to increase sales, product reorders,
teach sales personnel and at the same time use it to maintain customer
relations. I believe in a thorough ongoing customer needs assessment. I am
known as an "business revenue investigator". I am a problem solver and
RESPONSIBILITIES
o Responsible for developing and implementing processes to support the
company's business goals and objectives
o Setting-up policies, processes, and systems to ensure that the company
operates efficiently and profitably
o Use progressive communication methods to guarantee clear and thorough
sharing of information and strategies
o Develop strong working relationships with departments within the
organization
o Experienced negotiator in equipment procurement, property leases, and
employee benefit
o Prior experience and knowledge of product manufacturing in China
o Experience setting up and running a telemarketing call center
o In-depth knowledge regarding E-commerce, Affiliate Marketing Email, and
Direct Sales
o Manage overall affiliate marketing strategy
o Identify and research potential affiliate partners, and sign new revenue
agreements
o Maintain strong working relationship with existing key affiliates and
partners
o Manage and verify sales commission payments
o In-depth knowledge regarding E-commerce, Affiliate Marketing and Direct
Sales
DEMONSTRATED STRENGTHS
New Business Development, ROI, Key Metrics Analysis, Interpersonal
Relations, P&L Responsibility, Account Relationship Management,
Competitive Planning, Project Program Management, Trade Shows Development,
Team Building, Leadership, Creative Design, Brand Promotions, Strategic &
Tactical Sales Planning, Sales & Budget Analysis, Training & Development,
Customer Service & Retention.
KEYWORDS
Familiar with the following; MARCOM, IMPAC payment system, Adobe Web
Tools, Adobe PhotoShop, Illustrator, In Design, Dreamweaver, Flash,
PageMaker, Quark, FrontPage, FTP Programs, Access, Microsoft Office ,
Icode AccWare accounting, Icode AccWare Online, Sage Mas 90, Crystal
Reports, Microshare Basic Accounting, VB, Oracle, Java, HTML, XML, IE, Mac
Xserve, Commission Junction, CPC, CPS, CPA, MRP, Lean Manufacturing,
Security software, Firewalls, Intrusion Detection Systems, Dedicated
Servers, Collocation Hosting, Messaging Solutions, ASP, intranet,
Collaboration, extranet, Streaming Video, Audio streaming (internet
radio), e-commerce Management, ASP Services, Wireless Merchant Systems,
Data Management Systems, T-1,3, OC3, dot Net Solutions, ACT, Maximizer,
and Goldmine, Dos, Windows, Windows 2000, XP, Products, Server,
Workstations, IIs web server, Novel NetWare, GroupWise, Mac OS9.x, Mac
10.x, PC's, Power Mac's, Network Printers/Copiers, installation,
EMPLOYMENT
D.E.W. Information Technologies
Chatsworth, Ca 91311
Affiliate Marketing Consulting March 1997-Present
o Established affiliate and product marketing internet expos, industry
trade shows, and exhibits to showcase products, services and companies at
www.expos4products.com, www.4mobileproducts.com, www.thevirtualgallery.com,
www.eye4products.com, www.keanebio.com, www.hypercel.com, www.Scitx.com,
www.performanceproducts.com, www.stolenracecar.com and others
o Instituted affiliate and reseller programs
o New Product research for streaming infomercials and e-commerce sales for
eye4products.com
o Search engine placement, optimization, ranking services and software
products for B2B companies
o Designed co-navigation interactive web presentation pages that allow
sales agents and customers to interact with each other over the Internet
and telephone increasing sales to the number of calls
Scitx, Inc.
Santa Cruz, CA 95060
Operations/Sales Manager Southern California August 2002-Decembe 2002
o Developed marketing collateral and made in person sales calls for the
Business ASP Software
o Created effective sales presentations and solutions for C-level clients
based on their verticals for extranet ASP services
o Introduced Apples new Xserve servers with intranet and extranet ASP
products to business's that create, manage, publish, design, and base
their business on Apple's Macintosh platform (Grayzone and Cattala)
o Developed e-mail marketing programs for opt-in video and audio email
Hypercel Corp.
San Fernando, Ca 91340
Chief Operations Officer/Internet Manager July 2001-June 2002
o Instituted and maintained an email sales and marketing programs
o Managed Sales, Marketing, Purchasing, Logistics, Quality Control, and
Warehouse Personnel
o Implemented a software migration from a dos accounting sales and
inventory program to a state of the art fully integrated accounting, CMR,
sales, purchasing and inventory program with an e-commerce web site (AccWare
and AccWare Online by (icode.com) with hardware upgrades, software
upgrades, user training while continuing to administer and maintain all
updates and software problems
WorldWebExpo.com, Inc.
San Diego, CA. 92101
Information Officer, Director of Affiliate and Internet Marketing January
2000-June 2001
o Designed and instituted an e-commerce interactive web site for sales of
on-line national and international Virtual Trade Shows, Expo's and Trade
Pavilions for global companies in energy, computer, hospitality,
restaurant, entertainment, sports, and telecommunications industries
o Developed web site strategy, design, content, forms, functionality and
customer service
o Established business partnerships for on-line classified ad and
affiliate reseller programs
Key Data Systems Corp.
Van Nuys, Ca 91406
Vice-President Operations June 1999-January 2000
o Managed re-order sales department and the operations of four companies,
with 125 employees
o Responsible for developing marketing programs including telemarketing,
direct mail, and e-commerce
o Developed Government Sales of computer supplies to IMPAC credit card
purchase agents
Future Creative Art Inc.
Chatsworth, Ca 91311
Operations Manager/President 1975-1997
o Invented, formulated, built, and operated from concept an international
jewelry design and manufacturing company with an MRP information system
that integrated sales, marketing, design, purchasing, inventory,
production and accounting
o Recruited, hired, and trained sales managers, salespeople for
telemarketing and direct sales
o Implemented a web site for E-commerce in 1996
EDUCATION
United States Air Force, Honorable Discharge
Advanced Computing Institute
Los Angeles, CA, 90010
Certificate for Computer Programming, Internet Marketing, and Database
Development (Oracle, Java, VB, html, Access)
Los Angeles Pierce College
Woodland Hills, CA 90236
77 units toward BS in computer science and continuing at University of
Phoenix Online
3.45 GPA, Lab Assistant for Geology and Oceanography Department
H.R. Department,
I believe that I am particularly well qualified for the position and would
like to have the opportunity to meet with you to explore how my skills can
enhance the value of your organization. Currently I would like to consider
opportunities that can be negotiated for today's economic environment. I
will accept a reasonable Salary/Commission/Bonus based on benefit
structure, responsibility and advancement opportunity. I realize the
number of excellent resumes that cross your desk; I thank you for
reviewing mine.
D.E. Wangenheim
818-886-3394
REFERENCES
Don Bennett
Purchasing Manager
Faber Enterprises, Inc.
(818) 999-1300 x161
David Green
10990 Wilshire Blvd. 16th Floor
LA, Ca 90027
310-873-1600
Howard Gottlieb Esq.
Van Nuys, Ca 91403
818-994-7469
Melvin Kay
Performance Products
8000 Haskell Ave
Van Nuys, Ca 91406
818-787-7500
Howard Miereanu
Woodland Hills, Ca 91367
818-884-6307
Duane E. Wangenheim
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